FAQs
How is the Product Made?
My Frosted glass cups are made with Sublimation ink, a process where the design is directly infused with 365 degrees of heat onto the cup. This means that the design is PERMANENT- no peeling, no chipping etx.
Some of my products are customized with high quality, permanent vinyl, that can withstand normal use and hand washing. Don't confuse this with sublimation, which is a type of heat transfer printing.
How do I care for my product?
All Tumblers are :HAND WASH ONLY, No Dishwasher, No Microwave, DO NOT SCRUB. Lightly hand wash
Mugs: Dishwasher & Microwave safe
What do I do if my item arrived damaged?
Please contact me ASAP with pictures and details.
I have not received my package and it is past the delivery date. What do I do?
The postal service has been experiencing delays in regards to many different factors. Please understand, that once USPS has the item in their possession, I unfortunately have no control over delays or delivery date. If your tracking is delayed, please be patient. The USPS does not always show all updates immediately. If you have any questions in regards to tracking or the location of your package, please contact me or your local post office. Thank you!
My items show Delivered, but I never received them, What do I do?
In most cases The carrier will mark an item Delivered prior to actually delivering it from cases I have seen. My advice would be to contact your local post office, If they indeed say they delivered the package and its no where to be found, Please contact me and I will file a Claim with the Postal service.
Can I cancel my order?
You may cancel within 24 hours of order being placed. After that time cancellations will be denied
