Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship across all 50 US States
How long does shipping take?
My processing time is 5-7 days after the order has been placed. This is the time I need to create and package your order. Then its shipping time.
How do I track my order?
Once your order has a USPS Tracking number, you will be emailed a confirmation with the tracking. Your can click the tracking number and USPS will show the details
My Address is wrong, what do I do?
Please contact me ASAP, If your order hasn't shipped I can change it in the system.
What if my package is delayed/lost in transit or stolen?
Designs by MJ is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier to file a claim
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.
Returns
Do you accept Returns, Refunds or Cancellations?
We do not accepts returns, refunds or cancellations. All sales all Final
General
How do I care for my Tumblers/Mugs?
All GLASSWARE and METAL TUMBLERS:
Hand wash only in cool/warm water and allow to air dry. Not suitable for dishwasher, microwave, cooking, or freezing. Clean with non-abrasive sponges to prevent scratching. A care card is sent with every order.
CERAMIC MUGS:
Microwave and Dishwasher Safe
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What are the care instructions for Apparel items?
For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design. What are the sizing details? What if it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.